Privacy Policy

Last Updated: June 1, 2024

At JapanJourney, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or provide us with your personal information.

Information We Collect

We collect information that you voluntarily provide to us when you register on our website, place an order, subscribe to a newsletter, or contact us through our contact form. This information may include:

  • Personal identification information (name, email address, phone number, etc.)
  • Billing information (billing address, shipping address, payment details)
  • Account information (username, password)
  • Preferences and interests related to Japanese travel products
  • Any other information you choose to provide

Information Collected Automatically

When you visit our website, we automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Pages visited
  • Time and date of your visit
  • Time spent on each page
  • Referring website addresses

We may also collect information about the device you are using to access our website, including the hardware model, operating system and version, unique device identifiers, and mobile network information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small files that a site transfers to your computer's hard drive through your web browser that enable our systems to recognize your browser and capture and remember certain information.

We use cookies to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to compile aggregate data about site traffic and site interaction so that we can enhance our website and improve your experience.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. Since each browser is different, look at your browser's Help Menu to learn the correct way to modify your cookies.

How We Use Your Information

We may use the information we collect from you for the following purposes:

  • To process and fulfill your orders
  • To provide customer service and respond to your inquiries
  • To send you order confirmations and updates
  • To personalize your shopping experience
  • To improve our website and product offerings
  • To send periodic emails regarding your order or other products and services
  • To administer contests, promotions, surveys, or other site features
  • To prevent fraudulent transactions
  • To comply with legal obligations

How We Share Your Information

We may share your information in the following circumstances:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.

Legal Requirements

We may disclose your information where required to do so by law or if we believe such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend our rights or property
  • Prevent or investigate possible wrongdoing in connection with our services
  • Protect the personal safety of users of our services or the public
  • Protect against legal liability

With Your Consent

We may share your information with third parties when we have your consent to do so.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

We will make any legally required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored personal data to you via email or conspicuous posting on this website as promptly as possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system.

International Data Transfers

Our business may require us to transfer your personal information to countries outside of your home country, including to Japan and the United States. We take appropriate steps to ensure that recipients of your personal information are bound to duties of confidentiality and implement appropriate data security measures.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we have about you
  • The right to request that we correct any inaccuracies in your personal information
  • The right to request that we delete your personal information
  • The right to withdraw your consent to the processing of your personal information
  • The right to request that we provide you with a copy of your personal information
  • The right to object to the processing of your personal information
  • The right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us using the contact information provided below.

California Privacy Rights

California Civil Code Section 1798.83 permits users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us using the contact information provided below.

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete such information.

Third-Party Websites

Our website may contain links to third-party websites and applications. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

  • Email: [email protected]
  • Phone: +59991276373
  • Address: 8-1-5 Kimura, Koizumi-cho, Chuoku, Saito City, Gunma 5218258, Japan